Current Status

LIVE

Merchant Portal

Coupon management system

Operational
— ms 99.98% uptime

30-day availability

Marketplace Portal

Digital coupon exchange & inventory

Operational
— ms 99.95% uptime

30-day availability

Coupon Engine

Tokenization, issuance & validation API

Operational
— ms 100% uptime

30-day availability

Coupon NFC

NFC tap-to-redeem infrastructure

Operational
— ms 99.99% uptime

30-day availability

Operational Degraded Outage No data

Incident History

No incidents in the last 30 days

All systems have been fully operational. Older incidents are listed below.

DEGRADED Marketplace Portal — Elevated API Latency

Response times increased by 3× for inventory query endpoints during peak trading hours. Root cause: database connection pool exhaustion under high concurrent load. Resolved by scaling connection pool capacity.

Mar 8, 2026 · 14:22 – 15:47 UTC · Duration: 1h 25m
DEGRADED Coupon Engine — Increased Validation Errors

A subset of NFC-issued coupons reported validation failures during redemption. Affected approximately 0.3% of transactions. Traced to a malformed token signature in one batch. Patch deployed without downtime.

Feb 19, 2026 · 09:11 – 10:03 UTC · Duration: 52m
OUTAGE Merchant Portal — Scheduled Maintenance Overrun

Planned infrastructure migration extended beyond the maintenance window due to an unexpected schema migration dependency. Portal was unavailable for an additional 38 minutes beyond the scheduled window.

Jan 31, 2026 · 02:00 – 04:38 UTC · Duration: 2h 38m (planned: 2h)

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