Privacy Policy

Last Updated: 01 Jul 2023


This Privacy Policy Agreement ("Agreement") is a legal contract between you ("you" or "your") and Mezzofy, which includes Mezzofy (HK) Limited, Mezzofy (SG) Pte Ltd, and Mezzofy (MY) Sdn Bhd, collectively referred to as "Mezzofy," "we," "our," or "us". This Agreement, in conjunction with the Privacy Policy, governs your use of the Mezzofy application, websites, software, programs, documentation, tools, internet-based services, components, and any updates (including software maintenance, service information, help content, bug fixes, or maintenance releases), as well as other related products and services collectively referred to as the "Services". It is important to carefully read and understand this Privacy Policy.

By reading these terms, you acknowledge that they constitute a legally binding contract between you and us. If you are acting on behalf of an organization, you confirm that you have the requisite authority, power, and right to fully bind that organization. If you (or your organization) do not agree to all of these terms, or if you do not have the right to bind your organization, you are not permitted to access or use the Services. Therefore, you should not agree to accept these terms and should not proceed further.

Terms of the Privacy Policy

1. Background

Mezzofy operates a digital coupon platform, including the website, web applications and mobile applications. This page outlines our policies regarding the collection, use, and disclosure of Personal Information that we receive from users of the platform. The platform may include subdomains generated by merchants. When you interact with these merchant-specific applications or subdomains, their respective privacy policies will govern the collection, use, and disclosure of your Personal Information. We encourage you to review the privacy policies of these client merchants to understand how they handle your personal data. However, please note that for the main platform operated by Mezzofy, this Privacy Policy governs the collection, use, and disclosure of your Personal Information.

2. Log Data

As is common practice among platform operators, we collect information known as "Log Data" that is sent by your browser whenever you visit our platform. This Log Data may include details such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our platform that you visit, the time and date of your visit, the duration of your session on those pages, and other relevant statistics. To enhance our platform's performance and user experience, we may also utilize third-party services, such as Google Analytics, to collect, monitor, and analyze this Log Data.

3. Collecting personal information

When using our platform, we may request certain personally identifiable information from you, which can be used to contact or identify you. This personally identifiable information may include, but is not limited to, your name ("Personal Information").

3.1 We may collect, store and use the following types of personal information:

(a) Information about your computer and your usage of the platform, including your IP address, geographical location, browser type and version, operating system, referral source, duration of visit, page views, and website navigation paths.

(b) Information provided by you during the registration process, such as your email address and/or mobile number.

(c) Information you provide when completing your profile on our platform, such as your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details, and employment details.

(d) Information provided by you for the purpose of subscribing to our email notifications and/or newsletters, including your name and email address.

(e) Information provided by you when using the services on our platform, or information generated during the use of those services, including the timing, frequency, and pattern of service usage.

(f) Information related to any purchases you make of our goods, services, or any other transactions entered into through our platform, such as your name, address, mobile number, email address, and card details.

(g) Information that you post on our platform for publication on the internet, including your username, profile pictures, and the content of your posts.

(h) Information contained in or related to any communication you send to us or through our platform, including the content of the communication and associated metadata.

(i) Any other personal information that you choose to voluntarily provide to us.

3.2 Prior to disclosing another person's personal information to us, you must obtain that person's consent for both the disclosure and the processing of their personal information in accordance with this policy.

4. Using personal information

4.1 Personal information submitted to us through our platform will be used for the purposes specified in this policy or on the relevant pages of the platform.

4.2 We may use your personal information for the following purposes:

(a) Administering our platform and business.

(b) Personalizing our platform for you.

(c) Enabling your use of the services available on our platform.

(d) Sending you goods purchased through our platform.

(e) Supplying you with services purchased through our platform.

(f) Sending statements, invoices, and payment reminders to you, as well as collecting payments from you.

(g) Sending you non-marketing commercial communications.

(h) Sending you email notifications that you have specifically requested.

(i) Sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter).

(j) Sending you marketing communications relating to our business or the businesses of carefully-selected third parties, which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).

(k) Providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).

(l) Dealing with enquiries and complaints made by or about you relating to our platform.

(m) Keeping our platform secure and preventing fraud.

(n) Verifying compliance with the terms and conditions governing the use of our platform, including monitoring private messages sent through our platform's private messaging service.

4.3 If you submit personal information for publication on our platform, we will publish and otherwise use that information in accordance with the license you grant to us.

4.4 Your privacy settings can be used to limit the publication of your information on our platform and can be adjusted using privacy controls on the platform.

4.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

4.6 All our platform financial transactions are handled through our payment services provider. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our platform, refunding such payments, and dealing with complaints and queries relating to such payments and refunds.

5. Disclosing personal information

5.1 We may disclose your personal information to the following parties insofar as reasonably necessary for the purposes set out in this policy:

Our employees, officers, insurers, professional advisers, agents, merchants, partners, suppliers, or subcontractors.

5.2 We may disclose your personal information to any member of our group of companies, including our subsidiaries, ultimate holding company, and all its subsidiaries, insofar as reasonably necessary for the purposes set out in this policy.

5.3 We may disclose your personal information in the following circumstances:

(a) To the extent that we are required to do so by law.

(b) n connection with any ongoing or prospective legal proceedings.

(c) To establish, exercise, or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk.

(d) To the purchaser or prospective purchaser of any business or asset that we are currently selling or contemplating to sell.

(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information, where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.4 Except as provided in this policy, we will not provide your personal information to third parties.

6. International data transfers

6.1 We may store, process, and transfer the information we collect between any of the countries in which we operate to enable us to use the information in accordance with this policy.

6.2 The information we collect is part of the Coupon Ownership Management process and is necessary for the proper functioning of our platform.ship Management.

6.3 Please note that personal information you publish on our platform or submit for publication on our platform may be accessible worldwide through the internet. We cannot guarantee or control the use or misuse of such information by others.

6.4 By using our platform and providing your personal information, you expressly agree to the transfers of personal information described in this Section 6. Your consent includes the storage, processing, and transfer of your personal information as outlined in this policy.

7. Retaining personal information

7.1 This Section 7 outlines our data retention policies and procedures, which are designed to ensure compliance with our legal obligations regarding the retention and deletion of personal information.

7.2 We will retain personal information that we process for as long as it is necessary to fulfill the purpose or purposes for which it was collected, or as required by applicable laws and regulations. Personal information shall not be kept for longer than 10 years unless necessary for the specified purposes.

7.3 Despite the provisions stated in this Section 7, we may retain documents, including electronic documents, containing personal data in the following circumstances:

(a) When retention is required by law;

(b) If we believe that the documents may be relevant to any ongoing or prospective legal proceedings;

(c) In order to establish, exercise, or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk.

8. Security of personal information

8.1 We are committed to taking reasonable technical and organizational precautions to safeguard your personal information against loss, misuse, or alteration. We employ industry-standard security measures to protect the confidentiality and integrity of your data.

8.2 All personal information you provide is stored on our secure servers, which are protected by passwords and firewalls. We have implemented measures to restrict unauthorized access and unauthorized disclosure of personal information.

8.3 Any electronic financial transactions conducted through our platform are secured using encryption technology to ensure the confidentiality and integrity of your sensitive financial data.

8.4 While we strive to maintain the security of your personal information, it is important to acknowledge that the transmission of data over the internet is not entirely secure. Therefore, we cannot guarantee the absolute security of data transmitted to or from our platform. Any transmission is at your own risk.

8.5 You are responsible for maintaining the confidentiality of your platform login credentials, including your password. We will never ask you to provide your password except during the login process. Please exercise caution and do not share your password with anyone to prevent unauthorized access to your account and personal information.

9. Amendments

9.1 We reserve the right to update and modify this policy as necessary. Any changes will be effective immediately upon posting the revised version on our platform. It is your responsibility to review this policy periodically to stay informed about any updates.

9.2 We recommend checking this page regularly to ensure you are aware of any changes to this policy. Your continued use of our platform after any modifications signify your acceptance of the updated policy.

9.3 In the event of significant changes to this policy, we may provide notification to you by email or through the private messaging system on our platform. It is important to keep your contact information up to date to ensure you receive such notifications.

10. Your rights

10.1 You have the right to request access to the personal information we hold about you. To obtain such information, you may submit a request to us. Please note that we may require you to pay a reasonable fee (currently fixed at US$100) and provide appropriate evidence of your identity (usually accepted as a certified photocopy of your passport by a solicitor or bank, along with an original copy of a utility bill showing your current address).

10.2 We may be permitted by law to withhold certain personal information that you request. If this is the case, we will inform you accordingly and provide an explanation in line with the applicable legal requirements.

10.3 You have the right to instruct us at any time not to process your personal information for marketing purposes. If you no longer wish to receive marketing communications from us, you can indicate your preference by opting out or unsubscribing through the provided mechanisms.

10.4 In certain situations, we may rely on your explicit consent to process your personal information for marketing purposes. Alternatively, we will provide you with an opportunity to opt out of such use before obtaining your personal information.

10.5 For any inquiries or requests regarding your personal information, including exercising your rights as mentioned above, please contact us at We will promptly respond to your request and take appropriate actions in accordance with applicable data protection laws.

11. Third party platforms

11.1 Our platform may contain hyperlinks to third-party platforms or provide details about such platforms. Please be aware that by clicking on these hyperlinks or accessing third-party platforms, you will be directed to websites or applications that are beyond our control.

11.2 We want to emphasize that we have no control over the privacy policies and practices of these third-party platforms. Once you leave our platform, we encourage you to carefully review the privacy policies and practices of any third-party platforms you visit. Their policies may differ from ours, and any personal information you provide to them is subject to their respective privacy policies.

11.3 We assume no responsibility or liability for the actions, content, or privacy practices of any third-party platforms. It is your responsibility to exercise caution and make informed decisions when interacting with third-party platforms.

12. Updating information

12.1 We strive to ensure that the personal information we hold about you is accurate and up to date. If you believe that any of the information we have is incorrect or needs to be updated, please let us know.

12.2 To request corrections or updates to your personal information, please contact us using the contact details provided at the end of this Privacy Policy. We will promptly review your request and make any necessary updates in accordance with applicable laws and regulations.

12.3 We appreciate your cooperation in providing us with accurate information and keeping us informed of any changes. By doing so, you help us maintain the accuracy and completeness of your personal information and ensure that our records are up to date.

13. Cookies

13.1 Our platform uses cookies to enhance your browsing experience.

13.2 A cookie is a small file containing an identifier (a string of letters and numbers) that is sent by a web server to your web browser and stored on your device. The identifier is then sent back to the server each time your browser requests a page from the server.

13.3 Cookies can be either "persistent" or "session" cookies. Persistent cookies are stored on your device until they expire, unless you delete them before the expiry date. Session cookies expire at the end of your browsing session or when you close your browser.

13.4 Cookies do not typically contain personal information that directly identifies you. However, the personal information we store about you may be linked to the information obtained from cookies.

13.5 We use both session cookies and persistent cookies on our platform.

13.6 The cookies used on our platform, their names, and their purposes are as follows:

(a) Necessary cookies that are required to enable the basic features of our web applications, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

(b) Analytical cookies that are used to understand how visitors interact with the web applications. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

(c) Performance cookies that are used to understand and analyze the key performance indexes of the web applications which helps in delivering a better user experience for the visitors.

(d) Other cookies that are used to communicate with our online chat bot and web application for us to check on web applications status monitoring.

13.7 Most web browsers allow you to manage your cookie preferences and refuse or delete cookies. You can usually find these settings in the "Options" or "Preferences" menu of your browser. Please note that blocking or deleting cookies may impact the functionality and usability of our platform.

13.8 If you choose to block all cookies, you may experience limitations in using certain features of our platform.

13.9 You can delete cookies already stored on your device at any time. Instructions for deleting cookies can be found in your browser's help documentation.

13.10 Deleting cookies may affect the functionality and usability of our platform.

14. Changes To This Privacy Policy

This Privacy Policy is effective as of January 1, 2017, and will remain in effect except for any future changes to its provisions, which will be effective immediately upon being posted on this page.

We reserve the right to update or change this Privacy Policy at any time, and it is recommended that you periodically review this Privacy Policy. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will indicate your acknowledgment of the modifications and your consent to comply with the updated Privacy Policy.

In the event of any material changes to this Privacy Policy, we will notify you through the email address you have provided us, or by prominently posting a notice on our platform.

15. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please don't hesitate to contact us at We are here to assist you and provide any necessary information or clarification. Your privacy is important to us, and we strive to address any inquiries promptly and effectively.


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